The airport saw 95.5 million passengers in 2012, an increased of more than 3.1 million passengers, making it the busiest year ever for Hartsfield-Jackson;
The Georgia airport ranked among the tip three airports in most of the survey’s categories, including best airport for business travel and best airport for connecting flights. It was also the hub of choice for amenities and dining.
Survey participants choose up to three airports in each category. Dallas/Fort Worth and Minneapolis/St. Paul were among other airports that scored well, placing in the top five in every list and top four in all but one list, respectively.
Chicago O’Hare was also ranked positively in each category, but was ranked worst airport for connecting flights.
Dining was area of airports that experienced the most change at airports, and Travel Leaders Group CEO Barry Liben said in the past decade they “transformed considerably” to accommodate the shift in the amount of time travelers spend waiting for their flights.
“More amenities have been added to appeal to travelers—and in many cases, to occupy their time— while they wait for their flights,” he said. “At some of the busiest airports around the United States, there has been an explosion in service such as mini spas and salons, along with a retooling of the retail space toward higher-end goods and electronics.”
Best airports for connecting flights:
Dallas/Ft. Worth (24.3%)
Houston Intercontinental (18.2%)
Worst airports for connecting flights:
Chicago O’Hare (56.3%)
New York JFK (39.4%)
New York LGA (13.7%)
Top airports for business travel services:
Chicago O’Hare (29.8%)
Dallas/Ft. Worth (20.5%) Minnaepolis/St. Paul (18.3%)
New York JFK (15.2%)
Best for families: