Dear Beata,

Vicki and I have arrived home thanks to your efforts. Our Italy trip was the trip of a lifetime and at the end of it, you saved the day.

We hope that you will forward this email to your superiors. When Vicki and I wanted to celebrate our 25th anniversary with a trip to Tuscany Italy you made the perfect flight arrangements. When we were scheduled to leave at the end of this wonderful trip we discovered our return flight had been cancelled. Having no phone access and only limited email, we reached out to you. At 7:00 am you answered our cry for help. Within an hour you had made alterative arrangements for our flight home. While other people were stranded because of the Air France pilots’ strike you were able to secure a flight the next day for us. You allowed us to complete the perfect anniversary trip.

We will be traveling again next year. We certainly will use your services again. We will also highly recommend you to our other friends.hank you and we look forward to our next travel planning with you.

-Skip and Vicki K


Dear Mr. Fleetwood,

I wish to express my appreciation for the outstanding service rendered by Ms. Beata Lubitz. Although a very old established American Airlines Advantage Platinum member, Ms. Lubitz was able to secure AA reservations at a significantly lower price and very advantageous seat selections than I could through the American Advantage desk.

Thank you again for Ms. Lubitz’s assistance.

-Dr. Jack A. Mliavic